Cancellation & Refund Policy

1. Scope

This policy sets out the cancellation and refund terms for services and products purchased via store.fab.limited and is an integral annex to the Distance Sales Agreement. The voluntary refund terms below are granted in addition to, and alongside, the statutory rights arising from consumer legislation.

2. Refunds for Setup/Deployment Services

For services that include setup — such as the Odoo setup packages and the Agentic Work System deployment service — based on the date setup is completed:

• First 15 days: if the access logs of the installed system show that the system has never been opened / used by the Buyer, 100% of the service fee is refunded.
• Days 16–30: if the access logs of the installed system show that the system has never been opened / used, 80% of the service fee is refunded; the remaining 20% is not refunded, as the cost of setup and allocated resources.
• Requests made after 30 days, or where the system has been opened / used at least once, are not eligible for a refund.

For refund assessment, the Seller reserves the right to review the access and session logs of the installed system (e.g. server, application, or agent gateway). If the logs show that the system has been used, the refund request is declined.

3. Non-Refundable Services and Fees

• Training is non-refundable under any circumstances.
• The Digital Infrastructure package (covering domain, corporate website, Google Workspace setup, and AI process training) is non-refundable because it includes training.
• Domain registration fees and third-party licence/subscription fees (e.g. Google Workspace) are non-refundable in all cases.

4. Subscription Packages

No refund is made for subscription-based services such as infab.cloud. The Buyer may cancel the subscription before the start of the next renewal period to stop being charged for the following period. Fees for the current or past periods are not refunded.

5. Refund Method and Payment Intermediary Deductions

Refunds are made using the same method as the original payment. For payments made by credit card / the PayTR payment infrastructure, commissions, deductions, and costs arising from the payment intermediary are deducted from the refund amount and are not reimbursed to the Buyer. A full, commission-free refund is possible only for amounts paid by direct bank transfer / EFT.

6. How to Apply

Cancellation and refund requests are sent to bilgi@kuntaykunt.com together with the order and payment details. The Seller reviews the request and the relevant logs and notifies the Buyer of the outcome; for approved requests, payment is initiated within 14 days at the latest.

7. Defective Service

Where the service is performed defectively, the Buyer's statutory rights under Law No. 6502 (re-performance, price reduction, rescission, etc.) are reserved; in that case the voluntary refund limitations above do not apply.