Delivery & Performance

1. Delivery Method

Unless expressly stated otherwise, delivery is made online. Setup, deployment, consulting, and training services are performed via remote connection and online meetings. Deliverables and access details are sent to the email address provided by the Buyer.

2. Performance Period

Performance begins after payment confirmation. The service is completed within the schedule agreed by the parties, and in any case within 30 (thirty) days of the order at the latest. This period does not run during delays caused by the Buyer's failure to provide the necessary access, information, content, or approvals. If the period cannot be met due to unforeseen circumstances, the Buyer is informed and has the right to cancel the order.

3. Solutions That Include Hardware

For sales of solutions that include hardware, the hardware is shipped with a dispatch waybill by courier or freight to the address notified by the Buyer at the time of order. Installation and commissioning of the hardware are performed on site. Courier/freight costs and travel and accommodation expenses for on-site installation are borne by the Buyer unless otherwise stated, and are shown separately on the relevant package screen.

4. Accuracy of Address and Contact Details

The Buyer is responsible for ensuring that the delivery and invoice address and contact details are accurate and complete. The Seller cannot be held liable for delays and costs arising from incorrect or incomplete information.

5. Seller Contact Details

Fabrika Yazılım Tic. Ltd. Şti.
Cevizli Mah. Enderun Sok. No: 12/18, Kartal / Istanbul, Türkiye
Phone: +90 531 630 12 55  ·  WhatsApp support: +90 850 840 76 68
Email: bilgi@kuntaykunt.com