Distance Sales Agreement

1. Parties and Seller Details

This Distance Sales Agreement ("Agreement") is formed electronically between the parties below, in accordance with Turkish Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation.

Seller: Fabrika Yazılım Tic. Ltd. Şti. ("Fabrika Yazılım")
Address: Cevizli Mah. Enderun Sok. No: 12/18, Kartal / Istanbul, Türkiye
Phone: +90 531 630 12 55  ·  WhatsApp support line: +90 850 840 76 68
Email: bilgi@kuntaykunt.com
Tax Office / ID: Kartal Tax Office / 3840981491  ·  MERSİS No: 384098149100001

Buyer: The individual or legal entity purchasing a service or product via store.fab.limited. The name/title, address, email, and phone provided by the Buyer at the time of purchase apply.

2. Subject Matter

This Agreement governs the sale and delivery of the service or product ordered electronically by the Buyer on store.fab.limited — the infab.cloud cloud production management service; the Odoo enterprise resource planning setup service; or the digital infrastructure services covering domain registration, corporate website, Google Workspace setup, and AI process training — whose characteristics and VAT-inclusive price are stated on the relevant package detail screen, together with the parties' rights and obligations under Law No. 6502 and the Distance Contracts Regulation.

3. Service/Product Details, Price and Payment

The scope, deliverables, estimated effort (in hours), and total VAT-inclusive sale price of the purchased package are clearly disclosed to the Buyer on the package detail screen before ordering; this information is an annex to and integral part of this Agreement. Payment is collected via the PayTR payment infrastructure in the amount stated on the package screen, or by bank transfer/EFT to a bank account separately notified by the Seller. Listed prices include VAT. For subscription packages, payment renews automatically at the start of each period. The invoice is issued upon delivery of the service/product and sent to the Buyer.

4. Pre-Contractual Information and Payment Intermediary

Before completing the order, the Buyer acknowledges having read and been informed, through these screens, of the Seller's identity and contact details, the essential characteristics of the service/product, the total VAT-inclusive price, the payment and delivery/performance method and period, the right of withdrawal and the Cancellation & Refund Policy, and the complaint and dispute channels. Payment is processed via the PayTR payment infrastructure as an intermediary service provider.

5. Performance, Site Visits and Meetings

The service is performed within a reasonable time following payment confirmation, on a schedule mutually agreed by the parties. Where a site visit is required, a preliminary meeting is held to clarify its scope, date, and purpose. Accommodation and travel expenses for site visits are borne by the Buyer. All meetings, consulting, and training other than site visits are conducted online; if requested by the Buyer, these online meetings are recorded and shared.

6. Delivery and Performance Period

Unless otherwise stated, delivery is made online (remote setup, online meetings and training). Performance begins after payment confirmation and is completed on the agreed schedule, in any case within 30 (thirty) days of the order at the latest. This period is suspended for delays attributable to the Buyer (failure to provide access, information, approvals, or content). For solutions that include hardware, the hardware is shipped with a dispatch waybill to the address notified by the Buyer, and installation is performed on site. See the "Delivery & Performance" document for details.

7. Right of Withdrawal

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services performed instantly in electronic form or for services whose performance has begun with the Buyer's consent. Accordingly, the statutory right of withdrawal ends where setup/deployment has started with the Buyer's consent, where third-party rights such as domain registration have been obtained, or where training has been delivered. Where performance has not yet begun, the Buyer may withdraw within 14 (fourteen) days of the order, without reason and without penalty, by notifying bilgi@kuntaykunt.com. In that case the amount is refunded within 14 days in accordance with the payment provider's rules.

8. Cancellation and Refund

Even where the statutory right of withdrawal has ended, the Seller grants the Buyer a voluntary refund option under the "Cancellation & Refund Policy" annexed to this Agreement (30-day refund terms based on access logs of the installed system, non-refundable training and digital-infrastructure packages, subscription cancellation, etc.). Cancellation and refund requests are subject to that Policy.

9. Intellectual Property

Configuration and content produced specifically for the Buyer under setup, integration, or custom development work belong to the Buyer once payment has been made in full. The underlying software, templates, and methodologies used by Fabrika Yazılım, as well as third-party software (e.g. Odoo, Google Workspace), remain the property of their respective licensors.

10. Confidentiality and Personal Data

Both parties undertake to keep confidential any commercial and technical information learned from the other during performance, and not to disclose it to third parties. The Buyer's personal data is processed as described in the KVKK Data Protection Notice.

11. Limitation of Liability

Fabrika Yazılım undertakes to perform the service with professional care. Fabrika Yazılım cannot be held liable for disruptions arising from the Buyer's own systems, third-party services, or incorrect or incomplete data supplied by the Buyer.

12. Complaints and Disputes

The Buyer may submit requests and complaints through the Seller's contact channels above. Within the monetary limits set annually by the Ministry of Trade, the Buyer may also apply to the Consumer Arbitration Committee or Consumer Court at the place where the service was purchased or where the Buyer resides.

13. Governing Jurisdiction

Subject to the paragraph above, the Istanbul (Anatolian) Courts and Enforcement Offices have jurisdiction over disputes arising from this Agreement.

14. Effective Date

This Agreement is formed and takes effect once the Buyer confirms the order and completes payment electronically. The Buyer declares that they have read and accepted all terms of this Agreement and its annexes.